🔄 Returns & Refunds Policy

We want you to love every product you receive from SilkéTouch. If something doesn’t meet your expectations, we're here to help.

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✅ Returns Eligibility

• You may request a return within 7 days of delivery if the item is:

  • Damaged or defective

  • Incorrect or not as described

• Items must be unused, in original packaging, and in re-sellable condition.

Due to hygiene and safety reasons, we do not accept returns for opened or used skincare and beauty products.

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📩 How to Request a Return

To start a return, email us at support@silketouch.com with:

• Your order number

• Photos of the item (if damaged or incorrect)

• Reason for return

We will review your request and provide instructions within 1–2 business days.

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💸 Refunds

• Once your return is approved and received (if required), we’ll process your refund to the original payment method.

• Refunds typically appear within 5–7 business days depending on your bank/payment provider.

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🚫 Non-Returnable Items

We do not accept returns for:

• Opened or used items

• Final sale or discounted items

• Items returned without prior approval

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❗ Order Cancellations & Address Changes

• Orders can only be canceled within 1 hour of purchase. After that, we cannot guarantee changes, as orders are processed quickly.

• Please double-check your shipping address before placing your order.

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🤝 Our Promise

We understand how important it is to receive products that match your expectations. While we're a curated store sourcing from trusted partners, your satisfaction is always our priority.