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Got Questions? We’ve Got Answers.
Below are some of our most common questions about orders, shipping, and more all answered in one place for your convenience.
How do I place an order on SilkéTouch?
Simply browse our products, add your favorites to your cart, and proceed to checkout. Your order will be confirmed via email once placed successfully.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Will I receive tracking info?
Absolutely. Once your order ships, a tracking link will be sent to your email so you can follow your package in real time.
Can I cancel or change my order?
Yes — but only within 1 hour of placing your order. After that, we begin processing and can’t guarantee any changes.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
Most orders are delivered within 1–4 business days, depending on your location and the product’s shipping source.
Do you ship internationally?
Yes! We ship to most countries. If you don’t see your location at checkout, contact us at support@silketouch.com.
What’s your return policy?
We accept returns for items that are damaged, incorrect, or defective reported within 7 days of delivery
How do I request a return or refund?
Send us an email at support@silketouch.com with your order number, photos (if applicable), and a short explanation. We'll respond within 1–2 business days.
